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CRM / DMS
Voice & Workflow
ScaleVoice answers all inbound service calls 24/7, books appointments directly into your scheduler, and seamlessly handles overflow and after-hours demand. Every call is qualified, every outcome is logged, and complex cases are routed to advisors when needed — without adding headcount.


CETAS OTOMOTIVE the largest and most technologically advanced automotive group in Turkey, faced a growing challenge with missed inbound service calls during peak periods. High volumes of missed or delayed calls were leading to lost revenue opportunities and reduced customer satisfaction.
To address this issue, CETAS implemented the ScaleVoice AI Service Over flow Agent in March 2025, aimed at seamlessly managing over flow calls, resolving customer queries, and securing service bookings — all without expanding the human workforce.
The ScaleVoice solution is designed to automate service bookings, acquisition calls, and test drive scheduling, leveraging advanced AI to help businesses communicate with customers efficiently, drive better business outcomes, and scale operations seamlessly.

We adhere to the highest standards of data privacy and AI regulation, fully complying with GDPR, the AI EU Act, and FCC AI guidelines. Additionally, we are actively working towards SOC 2 Type II certification to ensure the strictest security protocols. As a certified Microsoft partner, all our operations are securely hosted on Azure in EU, guaranteeing robust data protection and reliable performance.

